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Do we need to register each of our NAIC on the CTIVS website separately or should we just register under one NAIC?
You need to register each of your NAICs separately
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Q.
We write commercial-only policies, will it be necessary to report to CTIVS?
Yes, reporting of BOB data for commercial policies is required. However, insurance companies are not required to make commercial policies available through the OLV web service although it is recommended. If you are not hosting an OLV web service, then you will be required to report the BOB data on a weekly basis.
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How can we correct/change the contact information for our company?
If you have not registered yet, please enter the correct contacts for CTIVS during registration. If you have registered, log in to the www.CTIVS.com website, click on Account Information, and change the contact information.
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I have forgotten my User Name, how can I retrieve it?
If you are an insurance company, your User Name is the same as your NAIC number.
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I have forgotten my password. How do I reset it?
You can reset your password by selecting the Forgot Password link located on the log in screen of the CTIVS website. After selecting this link you must provide the answer to the secret question. A temporary password will be sent to the functional contact for the account by answering the question correctly.
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Is the web site password totally independent of the FTP account credentials?
Yes, they are independent.
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We represent three NAIC codes. Can we report all three companies in one Book of Business file or should we send three separate files?
You must submit one Book of Business file per NAIC number.
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How do I change my web account password?
Login to the www.CTIVS.com website using your username and password, Select 'Account Information' at left hand side of the page, Check the 'Do you want to update your password?' check box and follow the steps. If you have previously submitted a secret question and answer, then the answer will be needed to modify the password.
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Q.
Could you provide further clarification on the vehicle types that should be reported to CTIVS
| Vehicle Type | Should be reported to CTIVS? |
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| ATV | No | | Boat | No | | Bus | Yes | | Industrial | No | | Manufactured Dwelling | No | | Mobile Home | No | | Motor Home | Yes | | Motorcycle | Yes | | Passenger | Yes | | Semi Trailer | No | | Snowmobile | No | | Special Mobile | No | | SUV | Yes | | Trailer | No | | Truck | Yes | | Truck Tractor | Yes | | Utility Trailer Large | No | | Utility Trailer Small | No | | Van | Yes |
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Q.
Can you provide clarification on the data elements required in the OLV Web Service verification response?? Our web service does not provide all the elements listed in the Implementation Guide section Section 3.3.2
The only data element that will be required in the verification response is ResponseCode. Including the UnconfirmedReasonCode is highly recommended but not required. We will clarify this in the next version of the Implementation Guide.
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